Basic Cable for the Internet
Wednesday, November 16, 2005
  Remote support
I'm looking for tools to provide remote tech support to people who aren't necessarily part of a domain that I control, and who might not be happy with someone else installing remote control software on their home computers. So far the best alternatives seem to be:

- Free: UltraVNC, which is a *great* tool to allow a single support instance that the end user can download onto their machine.
- Not free:
- Citrix GoToAssist
- Network Streaming's Support Desk. Probably about $1700 list.

The Support Desk tool has a nice benefit: you can reboot and automatically reconnect, which is always a problem in this kind of scenario.

Any other suggestions?
 
Comments:
For remote support you should try ScreenConnect. Not free, but no monthly fees! http://www.screenconnect.com/
 
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