Wednesday, November 16, 2005
Remote support
I'm looking for tools to provide remote tech support to people who aren't necessarily part of a domain that I control, and who might not be happy with someone else installing remote control software on their home computers. So far the best alternatives seem to be:
- Free: UltraVNC, which is a *great* tool to allow a single support instance that the end user can download onto their machine.
- Not free:
- Citrix GoToAssist
- Network Streaming's Support Desk. Probably about $1700 list.
The Support Desk tool has a nice benefit: you can reboot and automatically reconnect, which is always a problem in this kind of scenario.
Any other suggestions?
¶ 11/16/2005 07:07:00 AM
- Free: UltraVNC, which is a *great* tool to allow a single support instance that the end user can download onto their machine.
- Not free:
- Citrix GoToAssist
- Network Streaming's Support Desk. Probably about $1700 list.
The Support Desk tool has a nice benefit: you can reboot and automatically reconnect, which is always a problem in this kind of scenario.
Any other suggestions?
¶ 11/16/2005 07:07:00 AM
Comments:
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For remote support you should try ScreenConnect. Not free, but no monthly fees! http://www.screenconnect.com/
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: 12:56 PM
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